Berts Mega Mall

They made me walk away on a $9500 deal and kept calling me what if you pay cash instead of CC, what if you pay an extra $100, what if we split tax, what if this and that, Now i'm a happy owner of the same exact bike for $9300 from another dealer. They never fail to disappoint, they're that good!

I live literally less than 2 miles away from them and have purchased 7 brand new bikes within the past 4 years, however, none from them, you never see the same salesperson working there for more than 3 months, and yet surprises me how they still keep their doors open! Don't get me wrong I don't wish them to close because I use them as a shopping catalog for my next bike purchase due to their mass assortment :) I feel sorry for the salespeople that work there, I'm sure they're all on 1099's.

Back in June of 2016 I purchased a pre-owned 2016 Polaris Razor 1000 Turbo from Bert's Mega Mall with 8.2 hours on it which is equivalent to 480 miles, about 8 months after purchasing my Razor (February 2017) Polaris issued a recall on the Turbo 1000 Razors for a overheating issue so I took the vehicle back to Bert's Mega Mall for the warranty work they installed a larger fan / larger frog skins and a shim kit in the clutch all free of charge then 10 months later (December 2017) while I was out in Glamis my vehicle seemed to have suffered a slight loss of power so I took it to Bert's I purchased a extended warranty at the time when I purchased the vehicle the service adviser really seemed like a nice guy at the time I dropped off my vehicle then everything changed this guy wouldn't return any of my phone calls I'd call this guy sometime 5-6 times a day only to get the same response from the secretary that either he's with a customer or he's on the other phone line so after several failed attempts I decided to drive over to Bert's only to hear how sorry this guy was for not getting back to me in a timely manner so we sat at his desk and went over their findings of my vehicle and he mentioned that the computer showed that my vehicle had overheated at some point but they couldn't say when it overheated then he informed me that the technician wrote in his report that my engine was seized so I asked him how can you have a vehicle that came in running and driving my engine didn't have a knocking sound or anything it just had a slight loss of power I drove it off the trialer over to the service drive and the service adviser even started my vehicle but in the beginning he stated when I first dropped it off that "he felt/thought my problem was clutch related" but now their telling me that my vehicle sat in their service dept and the engine seized from sitting for 5 days but he reassured me not to worry that I did have a good warranty plan with "PPP" and that the whole entire car would be covered and that all they had to do was send in a request for repairs and all they would need from me is a signature giving Bert's permission to pull the motor because the warranty company would want a more in depth break down so I signed it then 2 weeks later I get a phone call from the service department stating that my claim was denied because my problem was caused by a overheating issue like I explained to the service advisor my vehicle never overheated on me, mind you this was a vehicle that pre-owned originally it had 8.2 hours on it which is 480 miles at the time I purchased it June 2016 maybe it overheated prior to me purchasing the vehicle then I was told by the service adviser that there's really no way of knowing when it overheated because once there's a overheating code stored into the computer they can't clear it out so long story short I was stuck with a bill from Bert's for their mechnic labor rate for the break down of my engine which wasn't cheap so now I have a $30,000 Polaris Razor with a engine that's in a million pieces and the crazy part is my service advisor knew that this warranty company has a clause in their contract stating they do not honor warranty claims caused by overheating "Gee Thanks Bert's Mega Mall" you guys really know how to screw your customers over!

I bought a 2015 can am spider from bergs new. I came to burts service dept.

to have the radio control module repaired. After looking at it I was told they would need to order the part and it would take about a week for it to come in. After 3 weeks of waiting I called the service department and was told they never ordered the part. When the part came in I made an appointment for 9 am and was told it would take 2 hours for the fix and change the oil.

Well I got here at 9 and now it's 3 pm and they can't tell me when it will be ready. Very unhappy. And they said the oil change was $ 195.00.

Just found out an oil change at Whittier fun center is only $60.00 plus parts. I am so done with this place!!!!

Berts Mega Mall staff are the kings of deception. They advertise a bike at a ridiculously low price then add on a pile of fees after you drive over there which ends up bringing your "OUT THE DOOR" price higher than their competitors.

The YZ85 my son was soooo excited to finally get went from $1995 to over $3300. I couldn't afford to go that high & looking at my sons face left an impression on me that will last a lifetime. 0 heart or integrity at this mega store. You have to look at Berts like Vegas , it was built on a lot of good people loosing their ***.

There are NO deals at Berts Mega Mall ""PERIOD"".

Please , always get your OTD price before you drive or attempt to buy from any dealer & if you are financing a toy "NEVER" give anyone your ID or SS# until "AFTER" you have a signed purchase order. This eliminates all the issues most of these negative write ups are complaining about.